Refund policy
RETURN / EXCHANGE / LOST ITEMS POLICY
We want you to love you accessories.
Discounts or Price Reductions of 30%+ Are Final Sale.
You have 30days from the delivery date to exchange or return items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Size Exchanges/Store Credit - FREE SHIPPING - 100% FULL CREDIT
Send email (below)
REFUNDS TO ORIGINAL PAYMENT METHOD: 30% RESTOCKING FEE
Log into the website with the email used to place the order and manage your return.
Exchanges/Store Credit: Send an email to shopsoyfeliz@gmail.com with what products you would like in exchange and we will send you a return label and we will provide you full value spent in store credit directly to your account. When you want to use your store credit, simply log into the website with your email and you will see your account credit.
***Orders that are lost/damaged in transit will receive 1 replacement order or store credit. Replacement orders are FINAL SALE. This policy protects our small business from order and chargeback fraud.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
LOST PACKAGES
Soy Feliz is not responsible for lost and/or stolen packages.
In the unfortunate event that your package has not been received after delivery confirmation, please contact USPS to initiate a claim. This will prompt them to investigate the delivery and locate your package. Should they conclude that your package is lost, please send the claim status to ginnecarow@gmail.com where we will assist with a resolution.
*All claims must be processed within a week of the delivery confirmation.
Soy Feliz is not responsible for packages lost in transit, misdelivered, or stolen with a confirmed delivery notification to the shipping address.
Return processing occurs within 10 business days of receiving your product. Any products damaged or lost in transit will receive store credit.
You can always contact us for any return question at shopsoyfeliz@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopsoyfeliz@gmail.com.